Frequently Asked Questions



Q: How do I book a reservation?
A: You can call or text our booking line @ 303-323-1039 or book directly from our website by scrolling to the bottom of the property page that you’re interested in booking.


Q: Is full payment required up front?
A: No. We have a flexible booking option where only 25% is required up front to secure a property.


Q: After I submit my 25% deposit, when is my remaining balance due?
A: Your remaining (75%) balance will be due on/before 60-days prior to your arrival.


Q: Are the properties cannabis-friendly?
A: Yes, cannabis consumption is OK as long as it’s consumed responsibly and doesn’t cause any nuisance to the neighbors or damage to the property. (Must be 21+ to consume.)


Q: Do you offer full-service packages?
A: Yes we do! Check out our site called “” to view our all-inclusive package options. (Our most popular all-inclusive package is our “Baller” package.)


Q: Can Experience Guide help me plan out my daily itineraries for activities, dinner reservations, etc?
A: Yes absolutely! Once you submit a deposit and get a property secured, we will be your ‘Concierge Team’ and assist with planning your trip from top to bottom. Unfortunately we cannot provide this service until your lodging is confirmed with a deposit.


Q: Are there added benefits for booking directly with Experience Guide, versus Airbnb, VRBO, etc?
A: Yes, when you book with us directly you will receive our “VIP EXPERIENCE PACKAGE” complimentary, which can be viewed HERE.


Q: What time is check-in?
A: Check in time is 4:00pm, unless you book with our company directly then your check-in time is 2:00pm.


Q: What time is check-out?
A: Check-out time is 11:00am, unless you book with our company directly then your check-out time is 12:00pm.


Q: Can I request an early check-in, or late check-out?
A: Never hurts to ask! However, options are based on calendar availability and additional fees may apply if you booked through a third-party.


Q: Do I get a discount if I rent more than one property for my large group?
A: Yes, contact us for group-rate details prior to booking. 


Q: Are events permitted?
A: We welcome private events as long as they are approved by our Reservations Manager prior to booking. We cannot host events that are advertised online (including social media). RSVP lists must be solidified in advance and your reservation must reflect the total number of people who will be entering the property, not just guests who are sleeping there. Doorman/security may be required depending on the nature of your event.


Q: What is “On-Demand Concierge” service?
A: If applicable to your reservation, your group will have a dedicated phone number where you can text any requests or questions throughout your stay. 


Q: What are my options for having groceries and beverages delivered/pre-stocked before I arrive?
A: If applicable to your reservation, your group can take advantage of our Grocery & Beverage Pre-stocking Service. We don’t add any fees for this service, however you’ll need to reimburse us for the cost of goods prior to your departure. 


Q: What is your cancellation policy with regards to lodging?
A: You can view our full Terms & Conditions HERE.


Q: What if more people join my trip last-minute? Do I need to update my reservation?
A: Yes it’s very common for headcounts to change between the time you book and the time you arrive. Please give us as much heads up as possible if your headcount changes, and please note there will be additional guest fees added to your reservation ($50/person per night) from what you originally booked.


Q: What if some people in my group bail out on the trip before I arrive?
A: Any changes to your reservation that require partial credits or refunds must occur at least 60 days before your scheduled arrival date. We do not provide partial credits or refunds if any changes are made within 60 days of your arrival date.



Q: How much does it cost to have a driver and a vehicle?
A: All of our vehicles are competitively priced starting at $149/hour including a private chauffeur.


Q: Do you offer half-day or full-day rate discounts?
A: We no longer offer discounted half-day or full-day rates.


Q: Do the hourly rates include a driver?
A: Yes, a commercially licensed and insured professional chauffeur is included with the advertised rates. 


Q: Is gratuity included?
A: Gratuity is not included in the quoted hourly rates; 20% gratuity will be automatically added to your reservation at the time of booking.


Q: How many people fit in the vehicles?
A: Our shuttle vans seat 14 passengers plus the driver, and our stretch limos seat 12 passengers plus the driver. 


Q: Can I drive the limo myself?
A: No, the limo will include a private chauffeur. If you are interested in renting a shuttle van that you can drive yourself, let us know and we’ll be happy to provide information in that regard. 


Q: Do you have vehicles that I can drive myself?
A: Yes! We offer daily Tesla and Rivian rentals for $249/day including unlimited charging and unlimited miles. We also have a partnership with a local van-rental company who has 12 and 15 passenger shuttle vans for rent that you can drive yourself. 


Q: What is your cancellation policy with regards to transportation?
A: In the case of a transportation-related cancellation, your payment is non-refundable and any monies paid will be forfeited. 


Q: When is payment due if I just want to book transportation and not lodging?
A: Full payment is due in full at the time of booking and is non-refundable. 


Q: What if I don’t utilize the full time that I paid for?
A: We do not provide partial refunds or credits. If you do not utilize the full amount of time that you paid for, that time will be forfeited without any refund or credit.


Q: Can I get a ride to another state?
A: No, we are only licensed to provide transportation service within the state of Colorado.


Q: Can I consume cannabis and alcohol in the vehicles?
A: Yes, it is 100% legal to consume cannabis and/or alcohol in our vehicles as long as anyone who is consuming is 21+. Also, please note that fees will apply for any incidental damages to the vehicles including but not limited to burn holes, spillage, or anything requiring additional cleaning. 


Q: Is tobacco allowed?
A: No. Tobacco is strictly prohibited in any of our vehicles. This includes vaping, cigarettes, cigars, prime time’s, backwoods’, or any tobacco-wrap or tobacco-blended product.


Q: I will have minors in the car with me, can I still consume cannabis and/or alcohol?
A: We leave this up to your discretion, however if anyone under the age of 21 consumes cannabis or alcohol, or if they are noticeably under the influence of any illegal substance, we reserve the right to cancel the full reservation without any credit or refund.


Q: Am I required to stick to a specific itinerary?
A: Not at all! Our drivers also double as tour guides, so if you have a change in itinerary along the way, no problem! Just let you driver know where you’d like to go and he/she will take you there without hesitation. 


Q: Where are your cars parked/based?
A: Our fleet is parked in Lakewood, CO. If you are requesting pickup or dropoff somewhere outside of Denver County, additional fees will apply.


Q: What if my pickup or dropoff addresses are outside of Denver County?
A: Your billable time will begin once the driver leaves our parking lot in Lakewood, and your billable time will end once the driver is back in our parking lot after your ride. 


Q: What if we hit traffic or construction zones and the trip is delayed?
A: We are not responsible for traffic or construction delays; if your ride goes more than 15 minutes over your scheduled dropoff time, you will be billed for the additional time accordingly. 


Q: Can I book additional time while I’m in the vehicle with the driver?
A: As long as the driver is available, yes. You can extend your reservation time upon the driver’s verification of availability.


Q: What if someone in my group gets sick while in the vehicle?
A: You can always ask your driver to pull over. If anyone vomits in the car, or makes any mess outside of conventional cleaning, additional fees will apply including but not limited to deep-cleaning fees, missed ride costs, and service charges for the driver and/or cleaning personnel.  


Q: Are pets allowed in the vehicles?
A: Pets are strictly prohibited in all of our vehicles. 


Q: How many people can fit in each vehicle?
A: Our Tesla SUV’s and Rivian Trucks seat 5 passengers (including the driver), stretch limos seat 13 passengers (including the driver), and shuttle vans seats 15 passengers (including the driver).


Q: What if all of our bags/skis/snowboards won’t fit in the vehicle that we booked?
A: Customers are responsible for covering fees for any additional vehicle required to transport luggage (Uber, Lyft, or a second vehicle of ours).


👉 Got questions that aren’t answered above? Call or text us @ (303) 323-1039 and one of our representatives will be delighted to assist.